In addition, the client will receive a contract to sign, which discusses confidentiality regarding the counsellor's need for supervision and how client anonymity is protected as well as the limits of confidentiality should a serious risk of harm arise to either the client or another human being during therapy. Finally, it includes information regarding the therapeutic will, which shows how client privacy is protected in the event of illness or untimely death of the therapist.
Emails sent through Chaldon Counselling website will be deleted once they have been responded to the website administrator. Notifications only for new messages are stored on the website for three months. Contact details for clients are then transferred to a password protected phone accessible only by the Data Controller to further ensure client privacy.